Terms and Conditions – Updated December 2020
- Data Protection
1.1 Your personal details will be held in the strictest confidence in accordance with the Data Protection Act 1998 and will be accessible only by Daniel Koek
1.2 Booking a coaching session automatically generates a confirmation email of your lesson and a reminder email near to the time of the session
2.1 For in-person coaching, clients must be over the age of 16. If under the age of 16 they must be accompanied by an adult (over 18) for the entirety of the session.
2.2 Free discovery sessions will be 25 mins and paid sessions will be 50 mins as stated upon booking. Please arrive promptly for your session, whether in person or online. Late arrival will mean you will not get your full session time due to client changeover.
2.3 Once a person has used the services of Daniel Koek, ie a vocal session, Daniel then has the right to say that the client had worked with him for any marketing purposes needed.
3.1 E-Book ‘Optimise your Attitude’ is a free download. You have the option but no obligation to download this E-Book. Should you download you agree to receive further E-Mails for a commercial and marketing nature. You can unsubscribe at any time.
3.2 When you purchase product or sessions from Daniel Koek, you may receive a future Email asking for feedback as well as other information related to the product purchased. You can unsubscribe anytime.
4.1 Whilst Daniel Koek strives to do the best for each client, there is no guarantee of improvement for a client’s singing ability.
4.2 The Client must disclose any medical issues to Daniel Koek in the first session.
4.3 By participating in the sessions or by purchasing any of the products from Daniel Koek including information such as the E-Book, the client agrees to take all responsibility for their voice. Daniel Koek will not be liable to you, the client, for any pain, injury or vocal damage brought about during exercises from or following lessons.
4.4 By Using any information including E-Books, Products, courses, or lessons provided by Daniel Koek, the client does so at their own risk.
4.5 Daniel Koek is not qualified to give medical advice. However, the client will be given contact details of a Voice specialist (ENT) and other health specialists if needed.
4.6 In any case where Daniel Koek is shown to have been in breach of contract and or to have been negligent, his liability shall be limited to the value of the lesson or lessons purchased or the sum of £1,000 whichever is greater.
- Cancellation and Refunds
5.1 There is a 48-hour cancellation policy on lessons. All sessions cancelled or changed within 48 hours will not be refunded. This applies to online sessions or sessions bought within a Package.
5.2 The 48 Hour cancellation policy also applies to the coaching packages.
5.3 No refunds will be made for missed sessions, regardless of circumstance.
5.4 Within a vocal package, failure to turn up or respect the cancellation policy counts as one full session.
5.5 Sessions can be bought in sessions packages. Usually 6 sessions packages, as well as special session package offers. A session package can be refunded if it has not been used and the package has not been started. However, once the package has started there can be no refunds. These packages must be used within 12 months of purchase.
5.6 In exceptional circumstances such as illness or unavailability due to bereavement or other commitments, actual or potential conflict of interest, or other reasons, Daniel Koek can decide to terminate the sessions to the client early or refuse to provide further lessons to the client. In such circumstance, the client will be given reasonable notice of termination by Daniel Koek where practicable, and the client will be refunded any advanced payments for sessions not yet provided.